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Knowing how to communicate and relate with people is undoubtedly the most important skill-set you need to develop if you want to advance in your career. By learning how to avoid triggers and stay calm in the face of adversity, you can resolve conflicts, stay in control and boost your confidence. By learning how to avoid triggers and stay calm in the face of adversity, you can resolve conflicts, stay in control and boost your confidence.
Learn to express yourself in ways that benefit all your relationships. Filled with exercises, quizzes, and Yvonne’s insightful guidance, REFRAME will help you gain
the courage and poise you’ve always wanted.
We all know how important the way we present ourselves and communicate is
to our career success.
Yvonne has helped hundreds of women just like you to become
effective leaders, with the conflict management and communication skills
they need to succeed.
Ask yourself ….
Are you often upset by others?
Are you too afraid to speak up at work because you think you’ll be fired?
Are you often upset by your colleagues, without ever telling them?
Do you feel devalued by your boss?
Does your best friend often hurt you with her mean comments?
Do you go over and over (and over) conversations in your head, leading to
headaches, stomachs or worse?
Are you afraid to confront someone at work, even when you know it’s the
right thing to do?
If you answered ‘yes’ to any of these questions, REFRAME will help YOU learn
better tools to avoid all those messy and uncomfortable situations. You
deserve more!
Yvonne Douma is passionate about helping
women communicate powerfully, because she believes conflict resolution skills are necessary for personal growth and leadership development.
With an M.A. in Leadership, Yvonne has spent over 20 years teaching, consulting and coaching women in business leadership, confidence, communication, and managing conflict. Yvonne is also a certified consultant of The Birkman Method®, a humanistic psychological personality assessment.
And Yvonne comes by her conflict resolution skills naturally! Married for 37 years and the mother of five beautiful children and 14 fabulous grandchildren, she’s had a lifetime of handling conflict with compassion and grace. Her love of life, her passion for helping others and her family values are contagious.
Yvonne offers private and group virtual coaching sessions to women across North America, as well as in her home of Abbotsford, BC. She also regularly works with businesses struggling with employee conflicts.
Yvonne Douma is passionate about helping women communicate powerfully, because she believes conflict resolution skills are necessary for personal growth and leadership development.
With an M.A. in Leadership, Yvonne has spent over 20 years teaching, consulting and coaching women in business leadership, confidence, communication, and managing conflict. Yvonne is also a certified consultant of The Birkman Method®, a humanistic psychological personality assessment.
And Yvonne comes by her conflict resolution skills naturally! Married for 37 years and the mother of five beautiful children and 14 fabulous grandchildren, she’s had a lifetime of handling conflict with compassion and grace. Her love of life, her passion for helping others and her family values are contagious.
Yvonne offers private and group virtual coaching sessions to women across North America, as well as in her home of Abbotsford, BC. She also regularly works with businesses struggling with employee conflicts.
Understand conflict, including why it happens and how your past experiences and current triggers impact your ability to effectively communicate.
Understand emotional intelligence, and how knowing yourself is critical for relating to others and having positive, healthy relationships.
Understand limiting beliefs and the role stress plays in your everyday life and in stressful workplace situations.
Understand communication styles, how to respond to them, and how to use the right ones in your relationships.
Learn how to prepare for difficult conversations.
Understand passive-aggression and learn tips on how to deal with this behaviour, both in yourself and others.
Learn how to deal with angry people, including tools for diffusing negative situations and advice about when it’s time to end an abusive, toxic relationship.
Learn a range of quick tips for maintaining positive relationships, including advice on body language, tone and word choice.
Learn from various case studies dealing with conflict at work, home and in public spaces.
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